Returns and Refunds

We have a 15-day store credit refund policy, which means you have 15 days after receiving your item to request a store credit refund. 
To be eligible for a store credit refund, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 
To start a store credit refund, you can contact us at contact@Lovlayy.com. If your refund is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a store credit refund will not be accepted. 
You can always contact us for any return question at contact@Lovlayy.com

Damages and issues.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.